Contact Us
Online Chat
MERACH Amazon Support: (213) 672-2298
Business Cooperation
Wholesale & Agent
travis@merach.com
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Media@merach.com

FAQs

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and MERACH does not take any responsibility for extra charges incurred while making payments with

MERACH can only arrange shipment after the eCheck has cleared, which can take up to 7 business days. Please contact PayPal to determine when the payment will clear.

There are many reasons this may have happened:

• Sometimes an item has run out of stock at the time you purchased it. For some reason, the system shows that there is still stock

• We do not ship to PO BOXES, and our web system will catch it and auto-cancel your order.

• You have been a blacklisted customer and are no longer allowed to purchase with us.

• MERACH receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.

• MERACH determines that the purchase was made through improper means or finds evidence that the order was not made legally.

We understand the importance of security in online transactions. All orders on our website are processed through Shopify, a secure checkout platform and payment gateway. Shopify is a powerful and secure platform with extensive security measures in place to ensure the protection of customer data.

Most products ship from the US, and Part items ship from china, the shipping method and detail is on the product page, Shipment times for each product vary depending on availability.

After the order has been paid, the warehouse needs 1-3 business days to process your order. Shipping hours of operation are Monday through Friday from 9 am to 5 pm. Our warehouse is closed during holidays and weekends. Orders placed over the weekend will be processed the next business day.

The estimated shipping time is shown for each product when you place an order at https://merachfit.com.

Shipping fees depend on the shipping area and product size, Select items qualify for free standard shipping. For more information on shipping please view our Shipping Policy

1.You can visit your account page: https://www.merachfit.com/account.

2.Or enter your tracking number at this link: https://www.merachfit.com/pages/tack-your-order

3.You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.

For warranty details, please view the Warranty Page

For warranty details, please view the Refund Policy Page

Click on the Contact page for more help

Click here, Please fill in the form to register within the first 14 days of purchase