Dear valued customer,
Merry Christmas to you! We sincerely appreciate your ongoing support and trust during this festive season.
Regrettably, we must share some unfortunate news regarding the delay of your package.
Certain parcels are experiencing delays in their delivery timelines due to unforeseen circumstances, making it impossible for them to arrive before Christmas.
Additionally, orders placed between December 18th and December 22nd may not be accurately delivered before Christmas.
If your parcel was intended as a Christmas gift, we deeply apologize for any inconvenience this may cause. To better address this situation, we cordially invite you to contact us at your earliest convenience, specifying your desired delivery timeline. We are committed to providing you with a prompt and detailed response and will take all necessary measures to ensure the proper handling of your order.
Please understand that this is an unforeseeable and uncontrollable incident, but we are doing everything within our power to minimize the impact on your shopping experience. We appreciate your patience and understanding.
We look forward to hearing from you.
Once again, we wish you a joyful Christmas season!