Thank you for your support of MERACH. We truly appreciate every customer, and you are the driving force behind our brand.
Our customer service will be closed from February 5th to February 16th as we spend time with our families during the Chinese New Year.
Here are some important details about our operations during the holiday:
Order Fulfillment: For orders placed on merachfit.com, our warehouse is located in the USA. Therefore, orders will continue to be fulfilled as usual during the holiday, following the timelines specified on the website.
Order Cancellations: If you need to cancel an order placed during the holiday period, please be patient. Orders cannot be canceled immediately. We will process your request promptly to ensure the safety of your funds.
30-Day Home Trial and After-Sales Service: If our products haven’t met your expectations, we apologize. Please visit the Contact page, fill out the contact form, and we will handle your request when we return from the holiday to ensure your rights.
Customer Support: During our break, if you require assistance, please visit the Contact page, provide your order and product information, and our on-duty staff will do their best to assist you within 72 hours.
Wishing you and your family a wonderful winter season! We look forward to serving you again starting on February 17th.
Click to the contact page
Thank you for your understanding and continued support.