Part I – Limited Warranty
These MERACH After-Sales Policies (these “Policies”) only apply to MERACH products you purchased from ''merachfit.com'' or other ‘’MERACH Official Online Store‘’ for your own use and not for resale.
By using your MERACH product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your MERACH product.
What is Covered
Under this Limited Warranty, MERACH warrants that each MERACH product that you purchase will be free from material and workmanship defects under normal use in accordance with MERACH’s published product materials during the warranty period. MERACH’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.
The warranty period for different products and parts vary, please check https://www.merachfit.com/support-center to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered.
Providing the damage was not caused by abuse, misuse, or neglect of normal care, all products manufactured by MERACH are warranted against defects in materials and workmanship as outlined below:
EQUIPMENT WARRANTY - Includes but not limited to: MERACH'S EXERCISE BIKE, ELLIPTICALS, ROWERS, TREADMILLS
1 YEAR - Structural Frame and Other Parts and Components
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service through https://www.merachfit.com/contact . You will need to provide a valid proof-of-purchase, receipt or order number (for MERACH Direct Sales) for the warranty service.Charges may apply for services not covered by this Limited Warranty. Please contact MERACH for information specific to your location.
What This After-Sales Policy Does NOT Cover
This policy does not cover the following:
× Fire damage caused by non-manufacturing factors.
× Damage caused by unauthorized modification, or shell opening not in accordance with official instructions or manuals.
× Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Uninterrupted or error-free operation of a product.
× Loss of, or damage to, your data by a product.
× Failure of, or damage caused by, any third-party products, including those that MERACH may provide or integrate into the MERACH product at your request.
× Products or parts with an altered identification label or from which the identification label has been removed.
× Damage or defect resulting from failure to follow the instructions manual.
× Normal wear & tear on items/parts such as, but not limited to, pulleys, brake pads, tension knobs, cords, footings, rubber grips, end caps, pop pins, seats, seat adjustment knobs, scratched parts, broken covers, paint & finish, and any & all other cosmetic damages.
× Wear items/parts pertain to components that might need to be replaced due to wear & tear resulting from normal usage.
× Improper storage, assembly, altering/modifying equipment in any way, misused, abused, is subject to accident, or is improperly maintained.
× Repair for any noises such as but not limited to squeaks clunks, thumps, or grinding resulting from poor or lack of preventive maintenance.
Limitation of Liability
WHEN RECEIVING SERVICE, MERACH IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN MERACH'S POSSESSION OR IN TRANSIT, IF MERACH IS RESPONSIBLE FOR TRANSPORTATION.
MERACH IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL MERACH, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF MERACH, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH MERACH IS LIABLE UNDER LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF WARRANTY
TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, MERACH DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE MERACH ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN MERACH LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.
SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, MERACH LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MERACH'S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY.
SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.