Get Help

Most products ship from the US, and Part items ship from china, the shipping method and detail is on the product page

After the order has been paid, the warehouse needs 1 business days to process your order. Shipping hours of operation are Monday through Friday from 9 am to 5 pm. Our warehouse is closed during holidays and weekends. Orders placed over the weekend will be processed the next business day. You will receive a notification once your order has been shipped.

Ship from
Shipping Method
Delivery times
5-7 business days
9-15 business days
5-7 business days
Select items qualify for free standard shipping*.

About shipping area

At present, we only ship to the 48 US continental states, Delivery is not available for P.O. BOX or APO/FPO address, and PR, AK, HI, GU & Military States AA, AE, and AP, Thanks for your understanding

Due to the impacts of COVID-19, we will likely be shipping less frequently than usual as we try to reduce our physical presence in the warehouse.
All health guidelines are being followed as we take extra care to ensure the safety of our staff and our customer’s orders.


You can visit your account page:
Or enter your tracking number at this link:
You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.

Your equipment purchase is delivered as curbside delivery only and cannot be delivered to upper floor residences.

We support a 30-day home free trial, If you want a refund, please refer to the refund policy:

We have multiple warehouses, if we send multiple packages of one order depending on the quantity or size of the items, we will notify you in email, Thanks for your understanding