Why is the cardboard packaging of my product damaged upon arrival?
A: We apologize for any inconvenience caused by the damaged packaging of your order. The reason for the damage is often attributed to the multiple long-distance transfers the package undergoes during transportation. Throughout the journey, packages may encounter various handling processes, such as sorting, loading, unloading, and transportation, which can lead to wear and tear on the external packaging.
What should I do if the product inside the damaged packaging is also affected?
A: If the product inside the damaged packaging is also affected, we provide a hassle-free solution. Please contact our customer support team within 30 days of receiving the order and provide details and evidence of the damage. We will initiate a no-questions-asked return process and refund your purchase amount in full or replace the product with a new one.